Ordering

After placing your order please email your photos to hannah@rusticprintz.co.nz, in as high resolution as possible and let us know which photo is for which size.
Please state your order number in the subject field. We will email you back with confirmation that we have received your photos and will attach any proofs if necessary before putting your prints into production.

Finished Prints

The sizes listed on this website are an indication of the size only, as we cut all our wood by hand there may be a slight variance (only by millimetres).
Our plywood is NZ Radiata Pine and as such the wood grain pattern in it may show through on the prints, particularly on the lighter photos.
The technique we to make your prints is very hands-on and this can result in marks and imperfections in the print. We do our very best to make sure you’ll be happy with your print and if the marks run through important parts of the photos, ie: faces, we will remake the print before sending it to you. We love some imperfections in our prints, it gives them extra rustic charm.

Shipping and Handling

We can ship worldwide!
Your prints will be ready to send in 2-3 weeks. Please let us know if you require your prints sooner and we will let you know if this is possible.
Please note we do not ship to PO Boxes.
We use Courier Post, Pass the Parcel or Fastway Couriers for NZ orders.
After dispatch, you will be emailed with the tracking number so you can keep an eye on it during transit.
We use NZ Post for all overseas orders.

Returns and Exchanges

If your product is faulty or damaged we will happily replace, refund you or offer you a store credit to the returned value. Please note that all of our prints have a ‘rustic’ quality to them. They have marks and scratches on them and the wood grain will show through your photo. We do not offer refunds if you decide that this ‘look’ is not for you.
Please contact us first by email to let us know if you are not happy with your print. If returning your print, postage will be at your expense.

Privacy

Rustic Printz Limited respect your privacy, and as such your personal information will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law.